Frequently Asked Questions

Q. I've been involved in an accident, what should I do ?

A. Call your insurer and lodge a claim immediately. Be sure to obtain a claim number. If your car is drivable, just bring it to our shop for an on the spot estimate so we can get the repair process under way straight away. 
Back to Top 

Q. Can I get a quote for the repairs to my car over the phone ?

A. Unfortunately no. There are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 7.30am and 4.30pm Mon- Fri, and we will do it for you on the spot. 

Back to Top

Q. If I claim on my insurance will I have to pay an excess even though I am not at fault ?

A. If you have all of the details of the third party involved, there is no reason why an excess should apply. You are much better off putting the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim. Let your insurance company do that for you. 
Back to Top

Q. Do I have the right to choose my repairer ?

A. Yes  - Remember you are the Customer !
Back to Top

Q. Do I need to contact several shops for estimates ?

A. No. It is your right to choose your own repairer. 
Back to Top

Q. Must I notify the insurance company before repairs are made ?

A. Yes. After we have quoted the damage, we will organise for your insurance company to inspect the vehicle and gain the necessary authorities so we can get started. At Beam, we organise everything for you. 
Back to Top

Q. If my vehicle's frame is damaged, is it a total loss ?

A. No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. 
Back to Top

Q. Can you match the paint colour ?

A. Today's modern factory finishes incorporate multiple layers of highly specialised paints. We take special pride in our ability to match factory finishes as the final step in the restoration process. 
Back to Top

Q. How will I know when my car is ready ?

A. At Beam, we keep you informed throughout the repair process. Feel free to call or email your advisor at an time during the repair process if you have any questions or concerns. 
Back to Top

Q. Is there a warranty on the repairs to my car ?

A. Yes, all repairs performed at Beam are guaranteed for the lifetime of the vehicle. 
Back to Top

Q. When and to whom do I pay my excess if required ?

A. Excess payments are collected by the repairer, on behalf of your insurance company. They will need to be paid when collecting your car when the repairs have been completed. 
Back to Top

Q. Which methods of payment can I choose from when paying for my insurance excess or a private repair?

A. We accept all major credit cards . We also have EFTPOS facilities. We accept company cheques, but unfortunately not personal cheques. 
Back to Top